Terms & conditions

We comply with the new GDPR (the General Data Protection Regulation, 25th May 2018)

Privacy Policy 
We aim to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website. EVC Music Publications Ltd will be known as the ‘Controller’ of the personal data you provide to us.

You will be asked to provide personal information when ordering musical scores available on our website. The purpose of us processing this data is to provide optimum customer service in delivering our sheet music to you by mail or email.

We will keep your data securely for a minimum of 6 years.

We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery Policy
All orders for hard copies are sent within 24 hours unless the order was made on weekend or during holidays.

Refund / Cancellation Policy  
We are happy to refund your purchase of books bought as hard copies if you are not completely satisfied. Books will need to be returned in the perfect condition and shipment must be paid by you. Please send an email to team@elenacobb.com with your purchase number. Refund will be processed within 10 days from the receipt of the books.
 
Digital Sales 
All digital sales are final. Single-user scores must be printed and play-along tracks downloaded within 10 days of purchase.